Complaints and suggestions procedure

Support

Complaints and suggestions procedure

INSEP Platform places great importance on the user experience and continuously works to improve its services by receiving complaints and suggestions. To contact the technical support team or provide feedback, you can use the following methods:

Contact Methods

Phone:

For urgent inquiries, users can call the following numbers:

E-mail

Users can reach the support team via email at

The platform also provides a Contact form

where users can directly submit their inquiries or complaints

When Submitting a Complaint or Suggestion, Please Include the Following Details for Effective Handling:

Full Name and Contact Information

To enable the support team to get in touch with you.

A Detailed Description of the Issue or Suggestion

Including the steps you have taken and any error messages you may have encountered.

Necessary Attachments

Such as screenshots or files that help clarify the issue.

It is recommended to keep a copy of your correspondence for future reference. The SCAD Educational Platform strives to address complaints and suggestions as quickly as possible to ensure user satisfaction and improve the quality of services provided.
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